State Farm® Insurance Agent Courtney Rogers

"Hi, Doris. Thank you so much for leaving us a stellar review!"

"Hi, Leslie. Your feedback is highly appreciated. Thank you for the review!"

"McKenzie, I’m sorry for your experience with State Farm and the underwriting requirements for homeowners. Home claims have been up significantly the last few years so ALL insurance companies not just State Farm have tightened their underwriting requirements, especially when it comes to roof condition. If a roof is need of replacement or showing major wear most insurance companies will now require repair or replacement in order to be eligible. Being proactive with underwriting helps keep rates down by preventing increased claims. I just had to replace my own roof because they it was showing wear as well. I understand how frustrating this can be. As an agent we don’t want to lose your business either. These decisions are made in the underwriting department, not in our office. Please let me know if you have any questions. "

"Hi, Justin. We appreciate the kind words and are glad we could provide you with a positive experience!"

"Hi, Tom. We are thrilled to learn that you had a positive experience with us!"

"Hi, Carmen. Thanks for taking the time to share your positive experience. We truly appreciate it!"

"Hi, Stacy. Thank you so much for leaving us a stellar review!"

"Thank you, Melinda! I'm happy to hear that Colby and our team were able to assist you in finding a great rate and saving money. We appreciate your trust in us and look forward to continuing to serve your insurance needs. Let us know if there's anything else we can do for you!"

"Thank you, Will! I'm happy to hear that you found our service courteous and thorough. It's great to know you're saving money each month! If you have any more questions or need further assistance, feel free to reach out."

"Hi, Robert. Thanks for taking the time to share your positive experience. We truly appreciate it!"

"Thank you, Amy! I'm happy to hear about your positive experience with our office. Colby is indeed a valuable part of our team, and I'm glad he could assist you with helpful savings advice. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"

"Thank you! I'm happy to hear that Coby was able to assist you effectively and provide clear explanations. We appreciate your feedback and are always here to help with any questions or needs you may have. Thanks for choosing us!"

"Thank you, Karla! I'm happy to hear that you find our team helpful and dedicated. Your feedback is valuable, and we're always here to support you. Let us know if there's anything else we can do for you!"

"Thank you for your review, Susan! I'm happy to hear that Colby provided such knowledgeable and caring service. It's wonderful to know that he made the process easy and stress-free for you and your husband. We appreciate your recommendation and are here if you need anything else!"

"Thank you, Caylik! I'm happy to hear that Colby was able to assist you with better rates. It's great to know you found our service helpful. If you need anything else, feel free to reach out!"

"Thank you, Jamal! I'm happy to hear about your positive experience with our office, especially with Ghizlane. Her ability to assist in multiple languages, including Arabic, is truly valuable. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"

"Hi, Deedee. Thank you so much for leaving us a stellar review!"

"Hi, Nelson. Your feedback is highly appreciated. Thank you for the review!"

"Thank you, Haven! I'm glad to know that Colby has been helpful in guiding you through your policy and meeting your needs. We appreciate your feedback and are here for any future questions or assistance you might need."

"Hi, Kevin. Thank you so much for leaving us a stellar review!"

"Thank you, William, for sharing your experience! I'm happy to hear that Ramsey made the process of getting coverage easy for you. If you have any more questions or need further assistance, feel free to reach out!"

"Hi, Julian. We appreciate the kind words and are glad we could provide you with a positive experience!"

"Thank you, Thomas, for sharing your experience! I'm glad Rebecca was able to assist you with your insurance and provide valuable updates for your other policy. We appreciate your feedback and are here to help with any further questions."

"Hi Mike Thank you for your feedback, and I truly apologize for the frustration you experienced. Our goal is always to provide clear communication and helpful guidance, and I’m sorry we fell short in your case. To clarify a few points — you were initially scheduled to speak with one of my licensed team members. Once your policy transferred out of our office, we weren’t able to see your full contact details, which limited our ability to follow up directly after that conversation. As for the increase in your home’s replacement cost estimate: when we reviewed your policy, we noticed that an electronic replacement cost estimator hadn’t been completed previously. Our office ran one using State Farm’s updated tool, which pulls construction data from current industry indexes based on your specific zip code. That’s likely why the new estimate was significantly higher — it reflects today’s real-world rebuild costs, not the outdated numbers. That said, we always want to make sure you understand and feel confident in any recommendation we make. I’d really appreciate the opportunity to speak with you personally and clear up any lingering concerns. Please feel free to reach out, and I’ll make sure we connect directly. Thank you again for your feedback — it helps us continue to improve how we serve our clients. – Courtney Rogers State Farm Agent "

"Thank you, Charles, for sharing your experience! I'm glad to know that Becky provided you with thorough and awesome customer service!"